The victory of pharmacy support

Joy Steenkamp from Medipost Pharmacy explains how pharmacy support can assist in good management for diabetes.

Patient story

At just three years old, Liezl was diagnosed with diabetes. “My mom noticed I was losing weight and drinking lots of water, and I wanted to eat a lot of tomato sauce because I was craving the sweetness. She also says my breath smelled sweet. Now we recognise these as symptoms of uncontrolled diabetes, and diabetic acidosis, a shortage of insulin in the body that prevents blood glucose from getting to the cells to be used as energy,” says Liezl, now 34.

“Diabetes is a long-term condition that affects how your body breaks down glucose from the food that you eat. While Type 1 diabetes is usually diagnosed in childhood, Type 2 diabetes develops over time and is more often diagnosed in adulthood,” says Joy Steenkamp, a pharmacist at Medipost Pharmacy, South Africa’s first national courier pharmacy.

Having diabetes is a full-time job

Insulin is a hormone that helps control your body’s blood glucose levels. If your body doesn’t produce enough insulin or cells stop responding to insulin, too much glucose remains in your bloodstream leading to serious health problems over time, including potentially irreversible damage to the eyes, kidneys and other organ systems.

Liezl had to learn to inject herself with insulin at only seven years old. “My mother made my teachers aware that I had diabetes and I did my injections in the offices at the school. I always had to have insulin with me, from such a young age. Having diabetes is a full-time job. It’s a responsibility that comes too soon and the consequences may come when it’s too late,” she says.

“Diabetes can be a great journey or a terrible one depending on how you see it and manage it. Emotionally, it can get really tough. I want to help people understand what it’s like to have diabetes and, if you do have it, how important it’s to look after your health and do everything possible to avoid complications,” Liezl says.

“With the medicines available these days, along with regular exercise and a healthy diet as advised by your treating doctor, diabetes can be very well-controlled. There are many new oral or injectable medicines, as well as insulin pumps to help keep your blood glucose levels stable,” Joy Steenkamp adds.

“If you have diabetes, it’s especially important to be aware of your blood glucose levels and be consistent with managing the condition. No one chooses to have diabetes, and it’s often emotionally difficult to come to terms with a diagnosis and to learn how to control your blood glucose.”

Poorly controlled diabetes has lifelong consequences

“As somebody who has walked this path, I take blood glucose control seriously now. When I was a teenager, there was a time when I felt isolated because of my condition and, like a teenager, I rebelled against my diabetes and didn’t take the care I knew I should with my diet and monitoring my blood glucose to stay within safe levels,” Liezl says.

“You think diabetes is just about glucose, but there is so much more to it than that and every organ in your body is affected when the condition is not properly controlled because it damages your blood vessels. In my case, as a result of the damage caused in my teens, by the age of 20 I had developed kidney failure and impaired vision. I wasn’t managing my diabetes well enough all those years ago, and now I can’t reverse the damage it caused,” Liezl shares. 

The sweet spot for blood glucose levels

“Persons living with diabetes should monitor their blood glucose levels closely. Sometimes patients learn to recognise the symptoms when their blood glucose is high (hyperglycaemia) or too low (hypoglycaemia). However, there are several ways to accurately test and this should become part of your daily life to manage diabetes,” Joy Steenkamp advises.

The treating healthcare practitioner will recommend specific target blood glucose levels for you, according to an individualised risk-benefit analysis. For most adult patients, it’s recommended that blood glucose levels should be between 4 mmol/L to 7 mmol/L if you haven’t eaten in several hours, and less than 10 mmol/L within one to two hours of a meal.

“A glucometer measures blood glucose levels in a tiny drop of blood, which you extract from your finger by pricking it with a clean lancet. Nowadays technology is providing helpful tools for people living with diabetes. Some glucometers automatically digitally record blood glucose readings. There are also insulin pumps, which continuously monitor blood glucose levels and administer the correct amount of insulin as needed, without you having to check your blood glucose and inject yourself.”

Glucometers, glucose testing strips, lancets and insulin pumps, are useful in tracking and controlling blood glucose. To help make it as easy as possible to adhere to prescribed treatment and manage diabetes Medipost Pharmacy offers these devices as well as free delivery of chronic medications, safely and confidentially, to any address in South Africa.

Pharmacy support

“To be effective, chronic medicine must be taken at the right dosage continuously, even when you’re on holiday or out of your usual routine. Medipost Pharmacy offers telephonic assistance from the pharmacy team in all official languages, as well as free delivery of chronic medicines to any address in South Africa. If you have any questions or concerns about your treatment, reach out to your pharmacist who can give you advice, such as how to overcome potential side effects,” Joy Steenkamp says.

As well as dispensing medicines to individuals privately, the service also includes assistance with registering PMB conditions, including diabetes to help conserve medical scheme members’ day-to-day benefits.

“I used to feel alone in my life having diabetes, and I hope that sharing my personal experience can help someone else out there to persevere if they are struggling with a diabetes diagnosis. It can feel overwhelming but take each day as it comes and do everything you can to remain healthy,” Liezl adds.

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