Connect for diabetes coaching

Did you know you can get personalised diabetes coaching with Accu-Chek Instant and the mySugr app?

Dedicated support from experienced diabetes care and education specialists.

Connect your Accu-Chek Instant meter to the mySugr app and activate the mySugr Coaching Bundle. You can count on an experienced mySugr diabetes care and education specialist for just the right balance of motivation and support-based on the information you choose to share.

In our last post, we covered the significance of tracking your blood glucose levels and how a tool like the mySugr app may help.

Personalised diabetes coaching is another element of the mySugr app (PRO version*). If you have enrolled in the mySugr Coaching Bundle, you can reach out to your diabetes coach through the mySugr app anytime, anywhere. It’s as simple as the tap of a finger.

Ask all the questions you have about your diabetes and your coach will dive into your data. Within a single business day, your coach will reply with some feedback and ideas about your questions or problem areas. Together, you’ll work on your diabetes management and any goals you want to set for yourself.

Getting started is as easy as tapping Coach in the side menu and sending messages back and forth. You can even ask what type of information would be helpful to log.

Great starter questions

Here are some great starter questions for you to ask:

  • I was just diagnosed with diabetes, where should I start?
  • What is the goal for my blood glucose levels?
  • I want to work on my diet, can you help me?
  • My blood glucose levels are always higher in the morning, why does this happen?
  • My doctor told me I have Type 2 diabetes, how is this different from Type 1?
  • I just started taking insulin and I’m a little scared. Why do I need to take it?
  • I know exercise is good for me, but I always dread it. How can I make it more enjoyable?
  • My doctor told me I need to watch my carb intake. What foods have carbs?
  • Why are my blood glucose levels always high after I eat?
  • I’m trying to lose weight, but it’s been really hard. Can we talk about diabetes and weight loss?

And just like that, you are on your way. Your diabetes coach will take a look at your question, analyse your information, and pull together a detailed reply just for you. You’ll get a notification when you have a new message. You can go back and forth with your coach as often as you like, and you can ask your coach for help as often as you want to.

Please note: The Coach service is not proactive, meaning that they do not look into your data unless you reach out to them. Your privacy is our top priority, and we want to maintain that even though your data is available to the Coaches when you enrol.

*Accu-Chek Instant users get a free upgrade to mySugr PRO.

For a limited time, the mySugr Coaching Bundle is available for free.  Sign up for a mySugr Coaching Bundle voucher today. Scan the QR code or visit to get started.

T’s and C’s Apply.

You can download the mySugr app in the Google Play store or the App Store.




To check if your mobile device is compatible with the mySugr app, please contact our customer support team. For more information, contact your healthcare professional.


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Information provided is void of any representation and warranty as to the reliability, accuracy, usefulness, adequacy, or suitability of the information provided and is not a substitute for professional medical expertise or treatment for medical conditions, applications of medication. For personalised medical advice, consult an appropriate medical professional for queries regarding any medical conditions.